Consist of Modules on Planning and Costing Tour Itinerary, International Fare Calculation, Computer Reservation System (Amadeus) and Customer Service Skills



• Travel agency definition and function
• IATA approval, BSP etc, non-IATA Agency
• Important International and National Organizations - NTO, TAAI, FHRAI, IATO, WTO, ICCA etc.
• Inbounds & Outbound Tours
• Itinerary Planning, Costing Packages
• Whole Sellers, Retailers, independent clubs etc
• Passport/Visa Formalities FIT/GITS
• Special Interest, Cultural Tourism, Medical Tourism, Ecology Tourism, Sustainable Tourism, Adventure   Tours/Mice Tours
• Costing of Tours


• Travel Geography, Definition of Hemisphere, IATA traffic Conference Areas, Global Indicators
• Ticketing, ticketing instructions, familiarization with the various boxes of an air ticket
• Fare Construction Terminologies
• Fare Construction and ticketing, Types of journeys
• Introduction to NUC
• Mileage System and its elements, EMA
• Stop-over, Limitations of indirect travel
• Checks to be applied to the types of journeys (HIP, Back haul rule)
• Normal and promotional Fares, Around the world fares, Mixed class journeys, Add ons
• Rules governing fare construction and Ticketing
• Pre-paid Ticket Advice
• Miscellaneous Charge Orders
• Refund and Cancellation procedures
• Tours Operation & Itinerary Planning
• Introduction Tourist, Traveler, Excursionist, History of travel agency
• Tourist Product difference between Travel product and Commodity products & Tours Operators


• Introduction
• Flight Availability
• PNR Creation
• Supplementary Data
• Fare Displays
• Itinerary Pricing
• Modifying PNR
• Ticketing
• Advance Seat Assignment
• Queues
• Miscellaneous Function
• Hotel Reservations
• BSP Automation
• Timatic


• Communication
• Interview Skills
• Body Language
• Telephone Skills
• Time Management
• Personality Development